Finding the Higher Ground in Customer Experience
Artificial Intelligence, Machine Learning, and Self-Service are shaping the future of the customer experience. Companies that win in the future will be those that turn the consumer’s dread of contacting a company, into an anticipated pleasure. Companies that treat their consumers’ time as a precious and valuable commodity will be richly rewarded. The rise of the modern effortless experience will reduce commercial friction and actually create more jobs and opportunities.
Some may think this is a distant vision. At Solvvy, we are working tirelessly to make this today’s reality.
State of Customer Service
73%
73% of consumers say valuing their time is the most important thing a company can do to provide them with good customer service*
* Leggett, Kate. “Trends 2016: The Future of Customer Service.” Forrester Research85%
By 2020, customers will manage 85% of their relationships with companies without human assistance*
* Gartner Customer 360, 2011$196B
By 2020, A.I. is projected to boost revenues by $196B and reduce expenses by $72B.
*TOPBOTS53%
53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions*
* Leggett, Kate. “Online Self Service Dominates Yet Again.” Forrester Research20
It takes on average 20 hours for a support agent to solve one ticket
*The Zendesk Customer Service Benchmark73%
73% of consumers say valuing their time is the most important thing a company can do to provide them with good customer service*
* Leggett, Kate. “Trends 2016: The Future of Customer Service.” Forrester Research20
It takes on average 20 hours for a support agent to solve one ticket
*The Zendesk Customer Service Benchmark85%
By 2020, customers will manage 85% of their relationships with companies without human assistance*
* Gartner Customer 360, 201153%
53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions*
* Leggett, Kate. “Online Self Service Dominates Yet Again.” Forrester Research$196B
By 2020, A.I. is projected to boost revenues by $196B and reduce expenses by $72B.
*TOPBOTSThe Future is Bright
We are blazing new trails in customer experience. We envision a world where every consumer is empowered to get the answers they need, when they need it. We are building a platform that will enable companies of all shapes and sizes around the world to deliver this visions to their customers.
The only search platform designed for the modern enterprise.
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+ YEARS
600+
The time Solvvy has saved end users to date
-
MINUTE
1
Average resolution time on Solvvy
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DECREASE
25%
Decrease in “average time to resolution” support cases
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MILLON
200
Number of users that Solvvy supports
Key Differentiators
Competitive Matrix
Present Actual Answers from KB instead of Whole Articles
Language Understanding Goes Beyond Keywords
Consumer Facing
Rapid Deployment
Continuous Learning
Omnichannel
See Solvvy in Action
Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
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