Optimizing service processes to deepen loyalty is the next frontier for customer happiness professionals. In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.
Rover began looking for solutions to scale its support strategy without hiring additional agents. They turned to Solvvy to deliver an exceptional self-service experience to their customers. In this case study, you will discover how Rover used Solvvy to achieve incredible results including decreasing their ticket volume 24% in the first day.
Produced by Solvvy in collaboration with FCR, Shinesty and TaskRabbit, this eBook highlights the importance of user feedback, role of support leaders, characteristics of successful organizations, advantages of intelligent self-service and key support metrics. It also shares the proven methodologies to equip support leaders with the expertise to keep their CSAT high.
“Since launching Solvvy, we’re seeing a 12- 13% deflection rate for customer service inquiries. Our agents are handling more difficult cases now, not just copying and pasting information—so they’re improving too.”
Joe Wang, Director of Customer Support, Upwork
Read More
Support superstars want to quickly provide accurate answers to customers so an efficient self-service strategy is paramount. But how do you know if self-service is working well for your customers? What KPIs matter most? In this whitepaper we explore the data secrets that identify weak points in your self-service support flow and what to do about it.
Read Now
“Providing an immediate answer always trumps speaking with a person, especially if the issue can be solved right there. We’re seeing a 25% self-service rate with Solvvy—outperforming what we’d expected”
Jason Katz, Senior Manager Member Support, Peloton
Read More
GoFundMe turned to Solvvy to integrate self-service into its customer support. In 6 months, they achieved over 20% self-service resolution and provided more accurate information to their customers.
Read More
In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.
Read Now
What strategies exist for support executives to create an excellent customer experience despite the growing pressure to keep customer’s happy (which is critical to brand loyalty)? Learn more in this 45-min webinar replay.
Watch Now
In this eBook explores the need for AI in every call center and discussed the KPIs needed to track the success of CX and how AI impacts those metrics
Read Now
Read the e-book to learn how artificial intelligence is impacting customer service today, and what support professionals should expect from AI this year and beyond!
Read Now
“Solvvy gives customers a better experience that saves them time. With Solvvy, we deflect over 10% of our tickets. The cost savings is significant and now we have additional budget to invest elsewhere”
Joe Wang, Director of Customer Support, Upwork
Coming Soon
“Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals”
Yael McCue, Customer Support Lead, TaskRabbit
Read More
Support leaders know the customer service space is quickly evolving. With digital interactions on the rise, there are many great tools and techniques available for companies and teams of all sizes. But which products to pick and what techniques to prioritize?
Watch Now
In this webinar, we explore how to juggle competing priorities like retaining top talent while reducing ticket volume and driving cost savings
Watch Now
Explore practical CS applications of artificial intelligence and machine learning in this 45-min webinar replay.
Watch Now
“The impact was immediate. We saw deflection rates of 24% but the biggest impact was in first response times. Our first response time decreased from 23 hours to 6 hours.”
Morris Wong, Director of Customer Experience
Read Now
Produced by Solvvy in collaboration with FCR, Shinesty and TaskRabbit, this eBook shares the proven methodologies to equip support leaders with the expertise to keep their CSAT high.
Read NowLearn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
Live Demo Contact Us