When you’re selling to businesses, the issues arising may be fewer compared to B2C setups but they are more complex in nature and require more back and forth communication. Solvvy’s machine learning algorithms that learn from every customer interaction service the routine tickets and allow your agents to focus on higher-value tickets. They make your help centers more efficient and productive.
“Keeping support costs manageable as Acuity Scheduling grows is crucial, but I also wanted to maintain our high quality. Solvvy has made a true difference in our bottom line by saving us time and money in our customer support funnel, while also helping us improve our customer experience.”
Gavin Zuchlinski, CEO, Acuity Scheduling
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Return on Investment for Solvvy license
The cost Solvvy has saved businesses in 2017
Average Resolution Time on Solvvy
Average self-service resolution rate for Solvvy customers
Optimizing service processes to deepen loyalty is the next frontier for customer happiness professionals. In this whitepaper, we examine the shift in brand loyalty which is no longer centered on the quality of a product but rather shaped by the complete experience customers have with your brand — in relation to your product, your marketing, your digital footprint, and your service.
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Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
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