How Solvvy Helps Every Department

Create an effortless customer service experience while improving operational efficiencies

Intelligent self-service from Solvvy helps you hit your top KPIs

Whether you’re a support director, a customer experience leader or a finance executive, effortless self-service from Solvvy, powered by machine learning and artificial intelligence, can help you deliver on your KPIs (Key Performance Indicators).

Support

Solvvy is a must-have for support leaders. It reduces ticket volume and improves CSAT scores by providing instant resolutions to customer questions.

Customer Experience

Customer experience leaders turn to Solvvy for delivering speed and consistency across all support channels be it chat, mobile or web.

Finance

Finance executives are no longer forced to choose between containing customer service costs or customer delight. They trust Solvvy to deliver on both.

Instantly improve your CSAT scores

Today’s customers are used to on-demand services that are always accessible. They are expecting the same from their customer service experience leading to increased ticket volume and higher costs for support teams. Solvvy can help you reduce ticket volume and cut operational costs. By providing immediate self-service resolutions, you provide a better customer experience and delight your customers.

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Always-on, omni-channel customer experience

Delivering a great customer experience is one of the biggest drivers of brand loyalty. Solvvy’s intelligent self-service solution delivers an effortless service experience that delights your customers and makes them advocates for your product or service.

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Dramatically decrease operating costs while maintaining quality of service

Customer support has always been a carefully watched line item on corporate budgets. While every company wants to provide great customer service, costs are prohibitive at times. Finance executives don’t need lose sleep over operating costs because Solvvy’s intelligent automated solution helps companies deliver great customer service without a huge customer service team. With Solvvy you can provide a delightful customer experience while reducing support costs

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Trusted by the world’s leading brands for delivering exceptional customer experiences

“It’s a no brainer to use Solvvy because there is a free trial with no upfront cost.”

MORRIS WONG, DIRECTOR OF CUSTOMER EXPERIENCE

The only
self-service platform designed for the modern enterprise.

  • Average

    17%

    The average self-service resolution rate for Solvvy customers

  • Million

    500

    Number of support cases that trained Solvvy

  • ROI

    12x

    Return on Investment for Solvvy license

  • Years

    600+

    The time Solvvy has saved end users to date

Happy Customers: Proven Support Strategies to Keep CSAT High

Unravel winning strategies for delivering an outstanding customer service experience as thought leaders share industry best practices and their personal experiences. Produced by Solvvy in collaboration with FCR, Shinesty and TaskRabbit, this e-book highlights the importance of user feedback, role of support leaders, characteristics of successful organizations, advantages of intelligent self-service and key support metrics.

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See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

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