"Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals”
Yael McCue, Customer Support Lead, TaskRabbit
Read Customer StoriesToday, support professionals are faced with the triple challenge of increasing volume of support requests, soaring support costs and rising customer expectations. Automated self-service from Solvvy can help you reduce your ticket volume, resolve cases quickly and improve your CSAT (Customer Satisfaction) scores.
"Solvvy is great for improving First Contact Resolution because it gives our customers fast, reliable and accurate answers. We’re beating our goals”
Yael McCue, Customer Support Lead, TaskRabbit
Read Customer StoriesNumber of users that Solvvy supports
Number of positive experiences needed to make up for one unresolved negative experience
The time Solvvy has saved end users to date
Average self-service resolution rate for Solvvy customers
Great customer experience is about making things effortless, more convenient and more engaging for customers. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world. In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.
Read MoreLearn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.
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