Intelligent automation. Delightful interactions. Happy customers.

Unleash the power of enterprise knowledge with artificial intelligence

Machine learning makes your customer interactions more personalized and relevant

Solvvy is reimagining customer support through intelligent automation. Powered by artificial intelligence at its core, Solvvy learns from your existing enterprise knowledge and history of customer interactions to answer incoming customer questions.

Solvvy makes use of machine learning (ML), deep learning and transfer learning to build a unique Answer Graph from your knowledge base, ticket history and other internal data sources. Solvvy works on various channels such as web, mobile and chat. Using natural language processing, it can understand customer questions and respond with answers to immediately resolve customer issues.

How To Drive Customer Experience Excellence with a Values Driven Service Culture

Great customer experience is about making things effortless, more convenient and more engaging for customers. In the third edition of The Nordstrom Way co-author Robert Spector outlines nine values that every service culture should consider, and makes new assessments of the future of customer service in our omnichannel world. In this webinar, Robert Spector and Mahesh Ram, CEO of Solvvy, explore these core values and the impact they will have on the future customer experience – and the future success of CX organizations across the globe.

Read More

Get a competitive advantage with Solvvy. See how it scores over competition.

Present Actual Answers from KB instead of Whole Articles

Present Actual Answers from KB instead of Whole Articles

Language Understanding Goes Beyond Keywords

Language Understanding Goes Beyond Keywords

Consumer Facing

Consumer Facing

Rapid Deployment

Rapid Deployment

Continuous Learning

Continuous Learning

Omnichannel

Omnichannel

Easy integrations. Intuitive dashboard. Sophisticated technology.

Create delightful customer experiences with intelligent automation

Exceed customer expectations with advanced science

Solvvy’s core technology makes use of sophisticated artificial intelligence (AI) to ingest and learn from all the data trapped in enterprise silos. Using all your enterprise knowledge, ticket history and prior customer interactions, we build a unique Answer Graph for your organization. So when your user asks a question, the machine learning algorithms from Solvvy kick into action and serve up the best answer in the most concise, relevant and accurate manner.

Measure self-service success with the Solvvy dashboard

The intuitive dashboard from Solvvy is a great tool that lets you measure, track and manage your key performance indicators (KPIs) in real-time. It gives you complete transparency into your self-service rates and user gains metrics. This in turn allows you to analyze key trends, benchmark your SSRs against industry standards and staff more efficiently.

Integrate with your existing enterprise solution with a short snippet of code

The Solvvy solution seamlessly supports all the popular enterprise CRM solutions like Zendesk, Salesforce Service Cloud and Desk.com. It also supports most of the chat platforms like Olark, Zopim, Intercom, LiveChat and SnapEngage. To go live with Solvvy, all you need to do is place two lines of java code in your backend of your support webpage.

See Solvvy in Action

Learn more about how Solvvy can resolve your greatest customer experience issues. Contact us day or night and we will get back to you right away! Call us at 650-246-9685.

Live Demo Contact Us